Leaders focus on Customers

Amazon has a list of leadership principles that I find incredibly articulate and valuable. Consider this one on Customer Obsession: Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Found at: https://www.amazon.jobs/en/principles I know people that focus …

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Leaders make tough calls

When Charles “Sully” Sullenberger got on the plane and flight that would make him famous, nothing suggested they’d one day make a film depicting his calm decision making. The toughest call he made is one barely depicted in the movie, Sully. He chose to keep flying the plane. He had the First Officer start going …

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Learn to delegate

A buddy of mine introduced me to the phrase, “The speed of the leader, the speed of the team.” It represents the notion that leaders can sometimes slow the progress of their team, just like they can also help it move more quickly. I’ve never wanted my teams to perform poorly. I’ve never signed up …

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