Leadership

Leaders focus on Customers

Amazon has a list of leadership principles that I find incredibly articulate and valuable. Consider this one on Customer Obsession: Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Found at: https://www.amazon.jobs/en/principles I know people that focus …

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The power of phone scripts (and why every non-sales person should read this book)

This week I’m reading a book called, “Power Phone Scripts” by Mike Brooks. It is, as you might guess, a book about phone scripts for sales people to help them close deals on the phone. So why would I, a non-sales person, read such a book? Because leading people and working across teams to make …

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The one thing you have in common with top performers

It doesn’t matter what role you have in your company — whether you’re the founder, ceo, janitor, sales rep, engineer or part of the admin staff — there’s something you have in common with everyone else in your company. You also have this is common with the top performers in your company. You even have this in common with …

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