Employees want coaching, not criticism

Few bosses walk up to their employees and criticize them in public. But tons of employees feel criticism instead of coaching – which ends up having a dramatic impact on their engagement level. This can be fixed. Employees want coaching, here’s how to give it to them.

Have a Plan B C & D

Every day things around you will change. I once worked at a company where we reviewed the performance of each executive each quarter by how well they hit their goals. You know, you go around the table and review what the goals were for the quarter and see how close you got. What was funny …

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Make your best call

In many organizations people stop thinking. It’s not completely their fault. The issue is that between bosses and processes, most decision making is removed from people. The result of this dynamic is that people stop thinking and they just fall into routines. If you’ve ever found yourself driving to work, arriving, and not remembering any …

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Always manage Expectations

I bought the domain 40mantras.com. Then I told you there would be #40mantras. Now we’re on our 11th mantra. But you know where I’m headed, right? Know how?

Always tell stories

My ninth mantra may be the one most of my staff hear, even years after they’ve started working for me. Of the #40mantras, it may be one of my favorite five.